Delete your AZE account

1. In the app

1. Open the AZE app and sign in.
2. Tap Profile at the bottom.
3. Scroll to Account and tap Delete account.
4. Confirm. Your account is closed at once and you are signed out.

2. On this page

Sign in with the email or phone number and password of your AZE account, then confirm.

3. What is deleted and what is kept

Deleted straight away:

• Your name, email address, phone number and profile photo.
• Your password and every sign-in session on your devices.
• Your saved delivery addresses.

Kept, without your name or contact details:

• Orders, parcels and payments you made, as accounting and tax law requires, for up to 10 years. They are shown under “Deleted customer”, so stores, riders and AZE keep correct records but cannot tell they were yours.
• Ratings and reviews you left, under no name.

An account cannot be deleted while an order is being prepared or delivered, or a parcel is on its way. Wait until it has arrived or been cancelled. Read more in our Privacy Policy.

4. Store and rider accounts

Accounts for partner stores and riders are closed by AZE, because unpaid earnings and payouts must be settled first. Email support@azeapp.rw from the email on the account, or tell us its phone number, and we close it within 7 days.

5. Contact us

Questions, or cannot sign in? Email support@azeapp.rw with the email or phone number on your account and we delete it within 7 days.